Airline apologizes after U.S. troops returning from Afghanistan charged $2,800 for baggage
by Laura Rozen
Is this free money? What do you think?
Below is a portion of an article written by Laura Rozen, for news yahoo com on an incident involving Delta Airlines and US troops returning from a tour of duty in Afghanistan.
Delta Airlines found itself scrambling to shore up its patriotic credentials after U.S. troops returning from Afghanistan posted a YouTube video complaining the airline had charged them more than $2,800 in excess baggage fees.
"We showed up and found out we had too many bags," Army Staff Sgt. Robert O'Hair, of the 95th Infantry Division, said in the video, the Huffington Post's Amanda Terkel reported today.
"We had four bags, and Delta Air Lines only allows three bags. Anything over three bags you have to pay for, even though there's a contract between the United States government and Delta Air Lines: When returning from Afghanistan on military orders, you're authorized up to four bags."
The 34 soldiers, from the 95th Infantry Division, had to pay $200 each out of pocket to the airline to transport their fourth bag.
Delta Airlines on Wednesday changed its policy to permit active-duty soldiers traveling economy class to check four bags at no extra fee, Terkel writes in an update.
The airline promised to repay the soldiers, but I think some damage has been done. What do you think? Below are a couple of comments from the actual article.
Free13, wrote in his/her comment:
Maybe the soldiers should charge delta a fee for there freedom they cherish!! that should resolve the issue..
Turnstiles, wrote:
Absolutely no common sense at all by Delta. They gained $2,800 in baggage fees but lose six or seven figures in bad publicity by potential customers not using their airline in resentment.
Shame on you Delta. These men and women are protecting your right to be in business at all. Each one of them should be reimbursed and given 2 first class tickets anywhere Delta flies.
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